AI-powered reputation management and customer communication. No tech needed. Murmur works 24/7 — even after hours — responding to online reviews, emails, and DMs in your voice while you focus on running your business.
Google Reviews · Email · Facebook DMs · Instagram DMs · Twitter/X DMs — all 5 live.
All channels live
Why Murmur
| Murmur | Birdeye | Podium | Broadly | |
|---|---|---|---|---|
| Monthly price | $99/mo | $299/mo | $399/mo | $8–12/mo No AI |
| AI review responses | ✓ Included | ✓ Add-on | ✓ Add-on | ✗ No AI |
| Contracts | None — cancel anytime | Annual contract | Annual contract | Monthly available |
| Email inbox responses | ✓ Included | ✗ Not included | ✗ Not included | ✗ Not included |
| Setup time | 5 minutes | Onboarding call | Onboarding call | Onboarding call |
| 14-day free trial | ✓ No card required | ✗ Demo only | ✗ Demo only | Trial available |
Competitor pricing based on publicly available data as of 2026. Features may vary by plan.
How it works
01
Connect all 5 channels: Google Business Profile, Gmail, Facebook, Instagram, and Twitter/X DMs. Guided wizard walks you through each connection in under 5 minutes.
02
For every new review, Murmur writes a thoughtful, on-brand reply. It learns your tone, your policies, and what matters to your business.
03
Review and tweak AI drafts before they go out, or enable auto-send to let Murmur handle everything hands-free. You're always in control.
What's included
Send review invitations to happy customers via SMS or email. More online reviews = higher local search ranking on Google. Businesses with 50+ reviews get 4x more clicks.
Murmur responds to reviews and DMs after hours, on weekends, on holidays — any time a customer reaches out. Never miss another review because you were busy or asleep.
One inbox for everything — online reviews, emails, Facebook DMs, Instagram DMs, and Twitter/X. No switching between apps. Manage all customer communication from one place.
Responding to reviews consistently signals to Google that you're an active, trustworthy business. Combined with review generation, Murmur directly improves your local search ranking.
Murmur learns your tone, your business, and how you talk to customers. Responses sound personal — not templated. Choose from friendly, professional, casual, or enthusiastic.
Set it and forget it. Murmur auto-responds to 4–5 star reviews and all inbound DMs based on your threshold. Negative keywords trigger manual review. Zero effort, full coverage.
Track response times, review volume, sentiment trends, and ROI across all channels — in one view. Know exactly how your reputation management is performing.
Month-to-month only. No annual contracts. No setup fees. Start a 14-day free trial with no credit card required. Cancel anytime.
Early adopter stories
Example scenarios based on real use cases. Labels show business type and region — not real names.
"We used to ignore reviews because we didn't have time. Now every customer gets a response within hours. Our Google rating went from 4.1 to 4.6 in two months."
"I was paying $300/mo for a tool I barely used. Murmur does the one thing I actually need — respond to reviews — for a third of that price. No brainer."
"Setup took 4 minutes. The AI responses sound exactly like me — warm, personal, not robotic. My patients have no idea it's automated. That's exactly what I wanted."
"The morning briefing alone is worth it. I wake up knowing exactly what came in overnight and what was already handled. It's like having a front desk that never sleeps."
By the numbers
Simple pricing
No credit card required · Cancel anytime
14-day free trial · No credit card required · Cancel anytime
No credit card required · Cancel anytime
Every unanswered online review costs you a customer. Murmur handles reputation management and customer communication after hours, on weekends, automatically — from $49/mo. Start free, no card required.
14-day free trial · No credit card required · Cancel anytime
No credit card required